All deliveries are made using the transport selected during the order process on the web site www.bodegasxalo.com.
The destinations that can be selected on the website www.bodegasxalo.com are classified as national (Spain) except deliveries to the Canary Islands, Ceuta and Melilla.
Delivery to other destinations
In the event of delivery to the European Union, VAT is not applied if the client holds an EU VAT number in the public data base.
Deliveries limited to 200 kg
Tracking of orders
If the transport company permits the tracking of orders the identity number and the format available for tracking the order will be communicated to the client.
Products damaged during transport.
Do not accept any order that has been manipulated or which has deteriorated during transport. The transport company allows the opening of the packages in the presence of the driver; this is the best moment to make any claims.
If for any reason the courier does not permit the inspection of the merchandise, on signing the delivery note write "Pending Revision".
If you observe that the product, the packaging or the contents, is damaged describe the anomaly observed on the delivery note, if after opening the package you observe any imperfections then this must be communicated within 24 hours of the delivery.
If the occasion arises, take photographs, which will simplify the complaint process.
If 24 hours has passed since the delivery and no imperfections or damage has been communicated then the returns cannot be processed.
In this last case it is understood that the product was delivered in perfect condition with no breakage or imperfections.
The delivery costs depend on the weight of the merchandise and the delivery area.
You can see the total cost, without any purchase obligation, by viewing your order without proceeding to the last step (which is the order confirmation stage).
Other specific conditions will be indicated during the order process on the website www.bodegasxalo.com, depending on the delivery method.