Returns procedure

Details

Created on Thursday, 12 May 2011 15:38

Last Updated on Friday, 22 July 2011 18:29

Written by BodegasXaló

All returns are to be made within the first 7 days from the delivery date of the order, with the delivery date appearing on the certificate of delivery issued by the transport company.

The procedures for returning products to CVVP of Xaló are as follows:

The request to return products should be communicated to CVVP of Xaló via email or telephone, indicating the order number and the motives for returning the products. If 24 hours pass and we have not contacted you then please telephone us.

The products should be in the original packaging with all accessories.

The products should be returned to the address of CVVP of Xaló or delivered to the transport company based on the instructions provided on acceptance of the return.

Don’t forget to include a copy of the invoice and proceed to return the products within the first 7 days after the acceptance of the return. If in the contrary, the return will not be accepted.

The merchandise should arrive in perfect conditions and once inspected the refund shall proceed.

The refund returned will exclude the fees generated by the initial delivery of the product as well as its return.

CVVP of Xaló reserves the right to refund an inferior amount should the material not arrive in perfect conditions or without all accessories.

Returns of the following products will not be accepted:

Products damaged during transport. Do not accept any order that has been manipulated or which has deteriorated during transport. The transport company allows the opening of the packages in the presence of the driver; this is the best moment to make any claims.

If for any reason the courier does not permit the inspection of the merchandise, on signing the delivery note write "Pending Revision".

If you observe that the product, the packaging or the contents, is damaged describe the anomaly observed on the delivery note, if after opening the package you observe any imperfections then this must be communicated within 24 hours of the delivery.

If the occasion arises, take photographs, which will simplify the complaint process.

If 24 hours has passed since the delivery and no imperfections or damage has been communicated then the returns cannot be processed.

In this last case it is understood that the product was delivered in perfect condition with no breakage or imperfections.